In today’s very competitive world, there are hundreds of off-the-shelf CRM and ERP products and solutions that your clients can choose. However, how many CRM or ERP solutions are out there that can begin to meet ALL of your infrastructure, customer service and support needs and still scale into the tens or hundreds of thousands of transactions many companies require of their CRM or ERP solution? We offer your clients, regardless of industry, an affordable way to increase efficiencies, reduce costs and enable cost centers to become profit contributors. The SRM © solution ties together CRM and ERP by addressing both service objectives and business processes.
Some business results realized by CSDP clients:
- A 20% decrease in IT/infrastructure costs
- Reduced labor costs by 15%
- Improved customer satisfaction by up to 15 points
- Lowered warranty support costs by 65%
- Decreased cost per warranty repair by 400%
- Reduced costs product overstocks and non-authorized repairs
- Decreased receive call time--down to 2.5 minutes from 5.5 minutes
- Increased service profit margins by 15%
- A 20% decrease in IT/infrastructure costs
- Increased first-call resolution by 23%
- Decreased average cost per repair 54%
- Consolidated 28 disparate call center systems on schedule and under budget
http://www.csdpcorp.com/what-we-do.aspx
CSDP Announces Cloud-Based Service Relationship Management (SRM)© Software: The most robust Service Lifecycle Management solution now available as a Software as a Service offering
View a recording of a webinar that discussed some of the key trends and challenges that will likely have the greatest impact on the service industry in 2012, and see what's in he future of cloud-based SaaS solutions.
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